​I entirely handcraft all items with patience, care and love. I don't own an online shop or any other shop. I'm working on commissions only. Some crafted items are unique and won't ever be reproduced with the same design again. These marked as individual items.

How to Order a custom work
For a start, please email me at morgenland@gmail.com and let me know in as much detail as possible what is your required item. In the next step, I'm going to create the design of what you're asking. I'll provide you with some drawings that will give you an idea of how the final item will look. I'll give you suggestions about mediums and techniques I intend to use. Illustrations can be edited and improved as many times as necessary to get the desired design for you. Timing is precious to me. I do not do mass production, so I'm kindly asking for your patient! Priority orders might be possible upon proper communication and of course, if it is possible.
As soon as the item is ready, you will get an email notification with attached images of the finished work.

Kindly Asking you...

Please, do not send me other artists handcrafts to reproduce them. Find them and ask them about it. In a case, you find an image or symbol on the net, please research copyrights before you send it to me to use it on any work. I've been in an unpleasant situation in the past for that reason. I'm doing research anyway, and if I find copyrights of the owner of any image or symbol, it's simple. There is not a chance to use it. Some respect is others work demanded.

Payment and Shipment
When the design is ready and approved by you, and when I'm ready to begin, you need to make the payment to start the creation of your item — payment made in advance. Below 250 Euros (€) purchase (shipping expenses not included), the whole amount demanded in advance. For more than 250 Euros (€) if wish, you can pay me in advance the half of the amount and the rest at the end of the creation process, including shipping expenses. Else, the full amount needed in advance.
For personalised stuff (names, coat of arms or maybe logos) all the amount is demanded in advanced. This amount is not refundable in case you don't want your item for any reason.
The destination country determines transport costs. Please notice your country when you contact me for further info. Buyers are responsible for any customs and import taxes that may apply (no EU countries). Prices relate to the sizes of the specific projects. For additional sizes and customisations, please ask.

Items will not dispatch until payment verified. The advance payment is not refundable in case you change your mind during the working progress.
I'm accepting payments in PayPal at morgenland.art@gmail.com or money transfer to my bank account (details will be sent to you if you choose that payment method). PayPal and bank fees charged to the buyer.
An electronic invoice (pdf file) will email to you upon the completion of the payment.

All parcels dispatched by Registered Mail with a tracking number via DHL (Deutsche Post) or as DHL International packet (for big sizes packets). If you wish to receive them in express mail or courier, please let me know to tell you about extra service charges.
Handmade Items can’t return
Because of the nature of the handmade items and because I'm working on a commission for you, I'm not accepting returns, unless they arrive damaged or defective. In this case, you need to email me photos of the defective or damaged item in its package. If the box its is also damaged, photos are also demand.


At your disposal to further information
Despina - Morgenland Arts & Crafts
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